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Case Studies
BCP-Point Exchange
A self-service platform for seamless point transfers and exchanges between Bangchak members and various partners with flexible rates.
Background
Background
Point Exchange system was developed to empower customers with a self-service platform for managing their reward points. Customers can seamlessly transfer points between Bangchak cards or exchange them for various Partner points based on specified conversion rates and promotional periods. This system enhances flexibility and provides customers with a more diverse and rewarding experience.
Services:
Our Approach
Solution
01
Seamless API Integration
Integrates with Bangchak’s web and app via APIs to fetch member data and manage real-time point adjustments (earn/redeem) for both Bangchak and its partners.
02
Flexible Exchange Rules
Configures detailed exchange rules, including min/max points, usage limits (daily/monthly/yearly), and automated scheduling for active/inactive rules.
03
Partner & Media Customization
Manages partner profiles, logos, and banner sequences on the exchange platform, including pre-setup options for upcoming promotions.
04
Transaction Logging & Data Reconciliation
Records all transaction logs and API request/response data, with an automated schedule for sending reconciliation files via SFTP for financial accuracy.
Outcomes
Results
Empowered Customer Self-Service
Enabled Bangchak members to independently manage, transfer, and exchange reward points across multiple partners — reducing dependency on manual support and enhancing overall customer autonomy.
Flexible & Configurable Exchange Rules
Delivered a highly adaptable rule engine supporting custom conversion rates, usage limits, and promotional periods — giving the business full control over point exchange dynamics without system changes.
Real-Time Point Accuracy Across Platforms
Ensured consistent and accurate point balances across Bangchak's web, app, and partner ecosystems through seamless API integration, eliminating discrepancies from delayed or manual updates.
Reliable Financial Reconciliation
Automated transaction logging and SFTP-based reconciliation file delivery, providing finance teams with a complete, auditable record of all point exchange activities for accurate financial reporting.
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